The stores swapping artificial for actual intelligence
A grocery chain has become the first in the UK to remove self-service checkouts from most of its stores following customer feedback. This is the
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A grocery chain has become the first in the UK to remove self-service checkouts from most of its stores following customer feedback. This is the
Burnout. Einem aktuellen Bericht von Gallup zufolge leiden 76 % der Arbeitnehmer irgendwann im Laufe ihres Berufes unter Burnout. Aber in Callcentern kommt Burnout besonders
Sie bilden sich das nicht ein. Wir stehen an einem Wendepunkt der AI. Die halbe Welt schwärmt davon. Die andere Hälfte betreibt Schwarzmalerei darüber, was
When it comes to personal service, human agents are best. But for the 75% of a typical interaction that’s just routine processes? Leave it to the machines.