automation
The stores swapping artificial for actual intelligence
A grocery chain has become the first in the UK to remove self-service checkouts from
– babelforce for telco –
Total clarity for every touchpoint
Don’t tell customers they matter. Show them.
Find your competitive edge in the telco industry with unbeatable performance upgrades
Harness your data sources for deep customer insight
With babelforce’s deep data integration you’ll connect every tool and resource that your contact center relies on. Turn disparate data into meaningful customer insight and spot patterns in customer behaviour, contact type, and in the workflows that reduce agent effectiveness.
Make compliance 100% pain-free
With features like customizable call recording, full audit logs and our zero data retention policy, you’ll never need to stress over data security again. Take full control over who sees what, throughout the customer journey, and rest easy knowing that babelforce doesn’t store any of your sensitive data – period.
Outshine your competition with rich omnichannel services
We make omnichannel easy across both inbound and outbound contact. babelforce’s deep data integration generates a truly channel-agnostic approach; however customers choose to reach you, you can route them to high-quality support and resources quickly, easily and automatically.
Operate across a power, global VoIP network
Simply put, our enterprise-grade, multicarrier contact handling platform is the gold standard for voice quality and reliability. As well as minimal downtime and crystal clear quality, you’ll benefit from the cost savings, scalability, reliability, portability and ease of integration of a powerful VoIP telephony network.
Read our client's story
Discover how a major international telco company brought innovation to their legacy setup.
Read Their StoryOur posts
agent burnout
So verhindern Sie Agenten-Burnout in Ihrem Contact Center
Burnout. Einem aktuellen Bericht von Gallup zufolge leiden 76 % der Arbeitnehmer irgendwann im Laufe
automation
So finden Sie heraus, ob Sie einen VoiceBot benötigen
Sie bilden sich das nicht ein. Wir stehen an einem Wendepunkt der AI. Die halbe
It's time to try it out
babelforce is an Enterprise-grade contact handling platform with carriers around the world.
Crystal-clear communication is what we do.
- Deploy over 70 languages in Conversational AI
- Automate up to 90% of tasks
- Go live in under 8 weeks
- Reach net benefit of €5 million per 50 agents
