CCaaS for Zendesk
Zendesk partner of choice for voice
babelforce is the first CCaaS in Europe designed to work like part of your Zendesk. Everything you need for outstanding customer service on the phone, in a platform you already know. Now that’s convenient.
Multitasking is seriously overrated
The best gift you can give your customers is undivided attention. Trust us, they’ll notice. babelforce creates and updates Zendesk tickets in real-time: so your agents always have the context they need.
Less typing. More talking
Business telephony for Zendesk
Business telephony for Zendesk
Connect with customers
Our voice channel offers uncompromising stability and quality. With 40 carriers and 300 providers, we’re trusted by new players and global businesses alike.
Communicate in context
babelforce creates Zendesk tickets in real time, and puts them on-screen pre-filled with things like contact details, query type and background information.
Do even more with Zendesk
We add specialist contact center functionality that works like part of your Zendesk; handle every kind of interaction in the same place, with the same great quality.
€1 million
Direct annual savings Zendesk seats per 50
Direct annual savings per 50 Zendesk seats
Success Story
How Ratioparts is building a profit center with babelforce
- €25k per day projected from outbound
- 6x increase in outbound dialling
- Reduced call abandonment
- Seasonal peaks managed with ease
“We have people working already with babelforce on our Swedish team. And the rest of the team is very jealous of them.”
Ralf Maus
Customer Service Manager Ratioparts
Tickets
Voice calls
Satisfaction
Uniting agents and automation
This is automation that helps your agents do more.
More of what? That’s up to you. babelforce can add sophisticated automation to any interaction you handle through Zendesk.
Standard voice interactions. Zendesk ticketing. Dynamic call routing. They can all be automated by your customer service team, with tools anyone can use.
So if you want to resolve more issues without a drop in quality, you can do that. When you automate away the busywork, you make space for real productivity.
Product guide
Learn more about babelforce for Zendesk
Have we caught your attention? Get the guide to learn more about combining voice and ticketing, and hear from some of our customers.
Watch our Zendesk Integration in action
Book your demo today
We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:
- Show you key features designed to make your agents’ lives easier
- Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
- Assess your requirements and recommend your ideal babelforce use case
- Answer any questions you might have!
