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Clean a Toilet or Contact Customer Service? Tough Call…
  • Articles

Clean a Toilet or Contact Customer Service? Tough Call…

Apparently, time wasting is so aggravating that 41% of people would rather clean a toilet than contact customer service. Here are five methods to stop wasting your customers' time.
Transforming CX in the Nordics: babelforce and Complit join forces
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Transforming CX in the Nordics: babelforce and Complit join forces

We are excited to announce a strategic partnership with Complit, a Crayon Group ASA company and customer service specialist in the Nordic region. 
CX Festival 2024
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CX Fest returns to tear up 172 year old work event rulebook

The festival for customer experience professionals is back this September.
Five facts that show voice is here to stay
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Five facts that shows voice is here to stay

The oldest service channel is set to continue gaining relevance over the next decade.
babelforce x neteleven = joining forces to transform customer service with automation
  • Articles

babelforce x neteleven = joining forces to transform customer service with automation

We are delighted to announce our partnership with neteleven, a leading digital transformation specialist.
why customer service leaders should reinvent the wheel 2
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Why customer service leaders SHOULD reinvent the wheel

Innovation must take bigger leaps to keep pace with increasing complexity.
What high profile AI blunders can teach us
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What high-profile AI blunders can teach us.

It's a good thing AI can't feel embarrassment, or some of them would never show up to work again.
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Will AI take away jobs? Let's hope so.

The demographic shift towards an older global population will make it harder each year to secure staff.
what do consumers really think of voicebots
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What do consumers really think of VoiceBots?

VoiceBots have a mixed reputation. The technology has advanced a lot. But have consumer opinions?
  • Articles

Customer service automation - how to smash it vs. how to suck at it

80% of customer service organizations will be using AI by the end of next year. Let's talk about what happens when you beat the teething problems...and when you don't.
contact centers in movies how accurate are they
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Contact centers in movies - how accurate are they?

If you've ever seen a movie where some of the action's set in a contact center, you've probably thought "that's not realistic!" And you'd be right...or would you?
How to reduce agent burnout
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How to reduce agent burnout in your contact center

62% of call center agents identified burnout as one of their top workplace challenges. But what is agent burnout, and how can we prevent it?
Do you need a Voicebot?
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Do you need a Voicebot?

Half the world is rhapsodizing about automation. As that reaches CX, what will the customer think? And how can VoiceBots impact customer experience and bottom line?
What is a Call Whisper?
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What is a Call Whisper?

Coaching, training, or a subtle heads-up. Delivering information through the agent's headset has a lot of benefits. And it can even be automated.
babelConnect + Salesforce
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babelConnect + Salesforce = true omnichannel

Customers today expect more than just a quality product or service – they expect an engaging, personalized experience.
What is a citizen developer?
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What is a citizen developer?

91% of businesses have engaged in digital transformation, and the demand for custom functionality has exceeded the supply. Citizen development can help.
Voicebot v chatbot
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Voicebot vs. Chatbot - what's the difference?

Voicebot and Chatbot. These terms have been cropping up more and more as AI technology finds its way into pretty much every industry. So how different are they really?
Maximized efficiency
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Maximized efficiency through call center ACD

Nothing kills call center efficiency more than when calls get sent to the wrong place. But there is an easy way to avoid this issue.
Why Does the Best Automation...
  • Articles

Why Does the Best Automation...Happen Behind the Scenes

"Traveling for work recently I booked, checked in, and checked out of a hotel without speaking to a single member of staff."
VoIP Phone Services
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VoIP Phone Services: Top Reasons to Make the Switch

There are many reasons to choose VoIP over an analog line. For example, you’ll be able to provide more advanced services that customers love, and it’s cheaper to set up.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
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