Explainer
Why do people hate call queues? Answers from psychology
Call queues are a universally dreaded aspect of calling customer service. No one likes to wait in line, whether it’s at the grocery store or
Call queues are a universally dreaded aspect of calling customer service. No one likes to wait in line, whether it’s at the grocery store or
A grocery chain has become the first in the UK to remove self-service checkouts from most of its stores following customer feedback. This is the
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